Get the help you need when you need it!
eKeeper Help Desk (HD) is our remote and onsite computer, network and system support service. With IT professionals specializing in desktop support, server support, network design and diagnostics as well as expertise in a variety of proprietary software and development platforms, eKeeper HD can significantly enhance the support that you provide to your end-users.
We can assist your organization by augmenting your existing IT support staff or we can deliver an entire IT department for you, handling all aspects of your day-to-day support, management and executive IT decision-maker needs. If you need a single help desk professional on a part-time basis, eKeeper HD can deliver. If you need multiple individuals on a full-time basis, eKeeper has the staff to handle your needs. We have decades of experience at all levels of the IT chain and we constantly strive to better ourselves in all respects so that we can provide the most flexible, effective and attractive help desk solutions available.
The ‘eKeeper’ system of logging problems works well for us by providing employees with a way to communicate problems and get solutions and feedback quickly.
—Virginia Nilles, Director, Muncie Public Library
If you are interested in learning more about eKeeper Help Desk, please contact us and we will be happy to discuss how we can help you get the support you need.
Help Desk Features
- 24 x 7 Support Available
- Web-based Support Systems
- On-line Case Management System
- Remote or On-site Support as Needed
- Flexible Service Level Agreements
- Robust & Guaranteed Response Times
- Automated Email Case Notifications