EKEEPER Help Desk (HD)
Streamlining the operation of your technology is the cornerstone of
creating highly reliable systems yet, on a daily basis, users do have
issues that need to be addressed. Who handles those issues for you
now? EKEEPER’s Help Desk (HD) is a robust IT support division that
provides direct access to world-class IT support professionals –
24 hours a day, 7 days a week. With flexible support plans, EKEEPER
can tailor a support plan to best meet your needs. No more self-service
support, no more hourly billing rates, no more question marks.
| Features: |
|
· 24/7 web-based, phone and/or on-site support · World-class IT Engineers & Support Professionals · Flexible service level agreements & response times · Automated knowledge management for quick resolution |